Privacy Policy

1. Who We Are

Top Hampshire Removals is a removal and logistics company based at 56 Sullivan Road, Southampton, SO19 0HS. We operate the website tophampshireremovals.co.uk. When this policy refers to “we”, “us”, or “our”, it means Top Hampshire Removals.

2. What Data We Collect

We may collect the following types of personal data:

• Your name and contact details (phone number, email address, postal address) when you request a quote or make an enquiry
• Information about your move (collection and delivery addresses, moving date, inventory) to provide our service
• Payment information, processed securely through third-party payment providers
• Website usage data collected through cookies and analytics tools

3. How We Use Your Data

We use your data to:

• Provide removal and related services you have requested
• Contact you in relation to your enquiry or booking
• Send you a quote and confirmation of your booking
• Improve our website and services
• Comply with legal obligations

We will only contact you for marketing purposes if you have given explicit consent to receive such communications.

4. Legal Basis for Processing

We process your data on the basis of: (a) the performance of a contract or steps taken at your request prior to entering a contract; (b) our legitimate interests in running our business; and (c) compliance with legal obligations. Where we rely on consent, you have the right to withdraw it at any time.

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties where necessary to deliver our service (for example, subcontracted removal teams, insurance providers, or payment processors). All third parties are bound by confidentiality obligations.

6. Data Retention

We retain your data for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations. Enquiry data is typically retained for 12 months. Booking and invoicing data is retained for 7 years in accordance with HMRC requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (right to erasure)
• Object to or restrict processing
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies

Our website uses cookies to improve your experience and analyse site usage. You can control cookies through your browser settings. Essential cookies required for site functionality cannot be disabled.

9. Contact Us

For any questions about this policy or to exercise your rights, please contact us at: info@tophampshireremovals.co.uk or call 07831 153787.